Customer Service

Contact Us - Carnet HelpLine® 800.ATA.2900

ATA Carnet Online Help

New Users

I want to set up an account and start an application.

I have never used your services and I have a question.

I am a current customer and I have a question or request.

I need advice on how to avoid paying duties, taxes and penalties.

I want to know how to use the carnet. See the Making Carnets Easy videos.

Does the new Importer Security Filing required by Customs and Border Protection apply to carnets?

I need to find the carnet terms & conditions.

I want to understand how to use the ATA Carnet I just received.

I need information about a customs port.

Returning Users

I need my user name and password to login. (This is a contact form to e-mail us your request.)

I need additional sets of certificates (vouchers and counterfoils).

Or get additional sets of certificates online (vouchers and counterfoils).

My ATA Carnet is lost, stolen or destroyed.

My merchandise or equipment has been damaged, lost or stolen. Can I make a claim?

I want to return my ATA Carnet.

My ATA Carnet is expiring. (This is a contact form to e-mail us your request.)

I can't get my goods back prior to the carnet's expiration date.

Resources

Carnet & international customs document downloads including the Carnet Bond.

ATA Carnet and Country Advisories

Handy Airport Maps for Carnet Users

Language Translations for Carnet Users at Foreign Airports
 

Corporate Headquarters:

Kernow Capital Corporation &
Corporation for International Business / Boomerang carnets®
8715 Cary Algonquin Rd., 2nd Floor, Cary, IL 60013